Sakala scheme under Karnataka Guarantee of Services to Citizens Act was launched by the previous BJP government to deliver its services to citizens within a stipulated time.
"A meeting was held today, with GE company representatives Tejpal Patil, General Counsel and Sharmila Barathan, Director-Corporate Affairs, to discuss Sakala and CSR," state Parliamentary Affairs Minister Jayachandra told reporters here.
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The focus of Sakala-GE discussions was on building awareness of citizen serices and training the women in Sakala for women services through cyber-cafes, Jayachandra said.
GE has a strength of 7,000 workforce who are volunteering in training on technical aspects to schools and has tied-up with an NGO IDIA for IT training across the state.
He also said there is a CSR committee in GE which overlooks the activities of CSR initiatives.
Jayachandra said of the 4,033 Sakala complaints received, 3,750 had been resolved with a closure rate of 93 per cent. "As many as 188 complaints are in progress and 283 are pending," he added.
Of 9,882 non-sakala complaints, 4,674 complaints had been resolved and 4,203 are in progress and 5,208 are pending, Jayachandra added.
A manual is being prepared to assist cyber cafes to function more efficiently, the minister said. As many as 135 online services now available for citizens to avail, he added.