Aviva Life Insurance, today, announced the launch of Premium Payment Services via telephone through credit cards. Aviva has integrated its system with Atom Technologies IVR payment system wherein an Aviva customer can make premium payment by using their credit card and feeding in the essential details of their policy and credit card. The payment process confirms the transaction verbally and sends a SMS confirmation to the customer’s mobile number.
Speaking on the occasion, Mr. Abhay Johorey, COO, Aviva India, said “The increasing telephone and credit card penetration allows us to provide increased convenience to our customers. Our IVR based payment services provide a safe, secure and fast payment option for our customers. Customer Centricity is the cornerstone for all initiatives that we take at Aviva and this is a step towards further strengthening our services. This will also play an important role towards further improving the persistency.”
This adds to Aviva’s existing suite of payment options which include:
- Through cash at any of the computerized post offices of India Post
- ECS on VISA or Master or Diners Club or American Express Credit Card
- Skypak Drop boxes at Aviva Branches and other locations
- Cheque pick-up facility by calling on 1800-180-22-66
- ECS facility on a designated bank account
- Net Banking
- Aviva branch
- National Electronic Fund Transfer (NEFT)
About Aviva India
Aviva Life Insurance is a joint venture between Dabur Group and Aviva Group. Current paid up capital amounts to Rs 1,888 crore. Dabur Group is the 74% shareholder while Aviva Group holds 26%. Aviva Group is a UK based insurance company and one of the world’s oldest insurance Groups, with a history dating back to 1696. Prior to nationalization, Aviva was the biggest of the foreign insurers operating in the Indian market.
Founded in 1884, Dabur is one of India’s oldest and largest groups of companies with the Group’s consolidated annual sales in excess of Rs 2,396 crores. A professionally managed company, it is the country’s leading producer of traditional healthcare products.
Aviva’s products have been designed to provide customers flexibility, transparency and value for money. We have been among the first companies to introduce Unit Linked products in the market.
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Aviva has a unique need based sales approach through the “Financial Health Check” (FHC). The FHC is a free service administered by our FPAs (Financial Planning Advisers) for a need-based analysis of the customer’s long-term savings and insurance needs. Depending on the life stage and earnings of the customer, the Financial Health Check assesses and recommends the right insurance product for them.
Aviva is also keen to reach out to the underprivileged that have not had access to insurance so far. Through its association with BASIX (a micro financial institution) and other NGOs, it has been able to cover lakhs of lives.