Presence in Ukraine and China Delivers 24x7 Proactive Monitoring & Support Capabilities.
BSkyB, the UK’s leading Broadcast, Entertainment and Telecommunications provider, and GlobalLogic, Inc., the leader in software R&D and support services, today announced the formal opening of two new Web Management Centres (WMC) in Kyiv, Ukraine and Beijing, China that will enhance BSkyB’s support capabilities. BSkyB has partnered with GlobalLogic to establish WMCs that will be responsible for proactively monitoring and maintaining the company’s broad range of Web properties and interactive services.
“We wanted to adopt a follow-the-sun model that would deliver proactive 24x7 monitoring and support capabilities,” said Didier Lebrat, Chief Technology Officer, BSkyB. “GlobalLogic’s presence in Ukraine and China enables us to provide the best in class services to our customers 24 hours a day. The internet is central to our strategy of providing innovative, informative and entertaining products and services.
Unique to this partnership is the branding of the WMCs. Although established and managed by GlobalLogic, the WMCs are completely dedicated to BSkyB. The offices in Kyiv and Beijing have been set up to replicate BSkyB’s on-site facilities, and the engineers working at these sites are fully integrated into BSkyB’s corporate culture and operating procedures.
“It was very important to both BSkyB and GlobalLogic that the WMC team of 25 engineers consider themselves integral members of the BSkyB team,” said Peter Harrison, CEO, GlobalLogic. “We are delighted to be part of such an innovative infrastructure support model. This engagement complements our mission to develop and support software products not just as a services provider, but as a true R&D partner.”
About BSkyB
BSkyB operates the most comprehensive multichannel, multi-platform television service in the UK and Ireland. Over 9.5 million homes enjoy an unprecedented choice of movies, news, entertainment and sports channels. Sky continues to break new ground with its own portfolio of channels: Sky1 combines its commitment to UK production with the best of the US; Sky Arts continues to embrace new audiences as the UK’s only dedicated arts channel brand; Sky Sports is still raising the bar in sports broadcasting; and Sky News remains a pioneer in multiplatform television news. BSkyB are constantly leading innovations in the online media world, exploring new technologies, tools and services to enhance the overall customer experience from delivering exceptional online gaming, self-service tools and revenue-generating advertising to pioneering interactive web-sites and online channels. For more information, please visit www.sky.com
About GlobalLogic
The leader in software R&D and support services, GlobalLogic Inc. partners with technology and software-enabled businesses to deliver quality products to market rapidly and cost-effectively. GlobalLogic has created a network of global innovation hubs in the US, India, Ukraine, China and Argentina that involve 3,000 of the brightest and most innovative software minds. Connecting GlobalLogic’s hubs and clients is an award-winning platform (GlobalLogic Velocity™) that cultivates rapid Agile collaboration. GlobalLogic provides clients with a range of R&D services from turn-key product development to offshore team extension to Lab building, thus delivering full lifecycle product engineering services along with proven tools and processes. The company has ongoing partnerships with more than 150 emerging and established clients in markets such as Digital Media, Finance, Healthcare, Infrastructure, Retail, Wireless and Telecom. For more information, please visit www.globallogic.com.