| Mumbai, November 5, 2007 : Firstsource, a leading Business Process Outsourcing company, has won the National Outsourcing Association (NOA) Award for Telecommunications Outsourcing Project of the Year for its work with Vodafone UK. The project provides customer services for Vodafone UK's contract customers, with voice support from Belfast and email support from Mumbai. |
| According to the NOA's panel of judges: "Firstsource excelled brilliantly at combining offshore and onshore seamlessly. They provided clearly defined, measurable objectives and outstanding training provisioning." |
| Firstsource's Belfast centre went live in August 2006. Firstsource provides an extensive range of customer services, with over 300 full time employees (FTE) working on the Vodafone UK account. |
| One of the reasons that Vodafone UK selected Firstsource as an outsource partner was for the company's process improvement expertise. This has been applied to the Vodafone UK customer service process and has achieved several innovations and improvements which have subsequently been applied to other delivery centres at Vodafone UK. Firstsource has also consistently achieved among the top scores in Vodafone's Real Time Customer Satisfaction surveys. |
| Lucy Palmer, Vendor Manager, Outsource Operations of Vodafone, commented on the relationship: "Vodafone UK has worked very closely with Firstsource and established a real working partnership that is delivering excellent service to our customers. This has been substantiated by the excellent results that Firstsource has achieved in our Real Time Customer Satisfaction Surveys. For a brand new contact centre in the UK , Firstsource has quickly established itself within the Vodafone outsourced estate and become a valuable part of our customer services operation." |
| About Firstsource |
| Firstsource (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN) is among India's leading BPO (business process outsourcing) service providers. Firstsource provides customised business process transformation to global leaders in the Banking & Financial Services, Telecom & Media and Healthcare sectors. Its 75 clients include six "Fortune Global 500" banks, two "Fortune Global 500" telecommunications companies and three "Fortune 100" healthcare companies. Firstsource has a global delivery model with operations in India, US, UK & Argentina and Philippines (www.firstsource.com). |
| About Vodafone |
| Vodafone UK has 17.6 million customers and is part of the world's largest mobile community offering a wide range of voice and data communications. The company is committed to providing mobile solutions that allow both consumer and business customers to make the most of now. Vodafone customers can now use Internet on your Mobile to view and navigate web pages and their favourite sites such as YouTube, eBay and the BBC. In addition, Vodafone connects customers across the globe with roaming agreements worldwide. It provides 3G roaming in 29 countries and offers great roaming value with Vodafone Passport. |
| Vodafone UK was voted 15th Best Big Company to Work For in the Sunday Times Best Companies List, in March 2007. For more information, please visit www.vodafone.co.uk. |
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