| Over the past five years, HDFC Bank has successfully been using CA technology to simplify IT administration and improve customer service levels in support of strategic growth objectives. The new technologies of EITM now acquired by HDFC Bank include eHealth, Spectrum,Configuration Management Database (CMDB) and Access Control products from CA's eTrust Identity and Access Management (IAM) offerings. |
| HDFC Bank at present has an enviable network of 583 branches spread across 263 cities across India. All branches are linked on an online real-time basis. Customers in 120 locations are also serviced through Telephone Banking. The Bank also has 1,471 networked ATMs across cities. HDFC Bank offers a full line of financial services to retail and corporate customers throughout India. |
| CA's EITM comprises of the following 4 domains: |
| · Business Service Optimization. Includes IT resources and governance, IT services, and business process management. · Enterprise Systems Management. Includes management of systems, networks, databases, applications, workloads, inventory and configuration. · Security Management. Includes management of identity and access, security information and vulnerabilities, and threats such as virus and spyware. · Storage Management. Includes management of storage resources, backup and recovery, and compliance and optimization. |
| The benefits of the new technologies acquired by HDFC Bank are comprehensive: |
| eHealth will help HDFC Bank ensure the availability and reliability of IT services across complex, heterogeneous network environments by monitoring network performance, identifying important trends and providing alerts when network behavior deviates from normal patterns. These proactive management capabilities will enable HDFC Bank to readily address potential network performance issues before they affect the delivery of critical business services to end-users. The insights eHealth provides will also enable HDFC Bank to better understand capacity usage trends, make smarter network bandwidth buying decisions and optimally allocate network resources. |
| Spectrum will ensure 24x7 IT infrastructure availability and performance for HDFC Bank's complex IT infrastructure, decrease time to find-and-fix IT problems by 50%, automate network configuration and customization enabling fewer administrators to manage the vast infrastructure's performance, provide proactive alarm notification of pending problems as well as provide anywhere, anytime access to IT information via a web interface. |
| CA CMDB helps consolidate and reconcile data to deliver a common view of a customer's IT environment, thereby providing greater management control over IT processes. By providing a "single source of the truth" about Configuration Items and mapping them to business services, CA CMDB improves a wide range of ITIL processes?including Change, Incident, Problem, Availability and Capacity Management. |
| "Our infrastructure is the cornerstone of our business, so every IT resource needs to be cohesively managed in order to deliver 24 x 7 availability and support," said C.N. Ram, Head ? Information Technology, HDFC Bank. "CA's EITM modules simplify the complexities involved in managing risks, creating an extremely stable technology environment for all of our business operations." |
| "Our long standing relationship with HDFC Bank over the years reflects CA's commitment and ability to meet the needs of growth-oriented companies that are increasingly dependent on the use of technology to achieve competitive advantages and enter new information-intensive markets," said Ninad Karpe, Managing Director, CA India and SAARC. |
| About HDFC Bank |
| HDFC Bank was formed in 1995 by HDFC, India's premier Housing Finance Company, and is recognized as India's leading private sector bank. The award-winning HDFC Bank has a network of 583 branches and 1471 ATMs across 263 cities, making it convenient for customers to operate their accounts from anywhere, 24 hours a day and 365 days a year. For the quarter ended December 31, 2006, HDFC Bank earned total income of Rs. 2,132.6 crore and reported a 34.7% jump in net revenues. Its total balance sheet size increased by 32.5% from Rs. 67,623 crore as of December 31, 2005 to Rs. 89,608 crore as of December 31, 2006. For more information on HDFC Bank, please log onto www.hdfcbank.com |
| About CA |
| CA (NYSE: CA), one of the world's largest information technology (IT) management software companies, unifies and simplifies the management of enterprise-wide IT. Founded in 1976, CA is headquartered in Islandia, N.Y., and serves customers in more than 140 countries. For more information, please visit https://bsmedia.business-standard.comca.com. |
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