First life insurance company in India to introduce the service; Set to provide a hassle-free experience to consumers.
ICICI Prudential Life Insurance has announced the launch of ‘ICICI Pru ClaimCare’ for consumers to further enhance their claim settlement experience. This new initiative is for direct settlement of health claims and ICICI Prudential Life becomes the first life insurance company in the country to move away from the Third Party Administrator (TPA) to manage the process directly. With ‘ICICI Pru ClaimCare’, the company will ensure fair, hassle-free and prompt assistance towards settling health claims.
| You can directly get in touch with ICICI Prudential Life for health claims settlement: |
Call: 24X7 toll free 1800-103-6363 (accessible from all landline and mobile phones)
Fax: Toll-free 1800-103-4778 (Avail cashless facility by faxing pre-authorisation form to the fax number))
SMS: ICLAIM to 56767, to receive a call from us
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Whenever a health claim situation arises, customers can now contact the company directly from anywhere and at anytime through its toll free number, mobile or can even avail its sms service. ICICI Prudential Life’s team of certified claims experts will help the customers with the complete documentation and process that need to be followed, enabling hassle-free and prompt settlement of their claims. Further, the customers also have the option to download the new claims templates, process and the detailed list of network hospitals from the company’s website www.iciciprulife.com.
Commenting on the new initiative Ms. Poonam Bhardwaj, Senior Vice President – Underwriting & Claims, ICICI Prudential Life Insurance said “We strongly believe that it is the service levels that make the final and lasting impact on a consumer and ensures their increased loyalty towards the company. This core value of customer centricity has led us to provide a world class experience to consumer, at every step of their interaction with the company. A critical component of the service delivery process is claims settlement and by managing it directly, we shall keep our underlying promise to the consumers, of a fair and speedy resolution of claims.”
Ms. Bhardwaj further added, “Realizing the inherent need of the customer to be in close proximity with the company through multiple access points, we have introduced the process of direct health claims settlement. Further, we are confident that this initiative will go a long way in strengthening ICICI Prudential Life as a prominent health solutions provider in the country.”
Under ‘ICICI Pru ClaimCare’ initiative, ICICI Prudential Life has set up a network of 2,500 hospitals, providing cashless service to policy holders across 488 locations across the country.
About ICICI Prudential Life Insurance
ICICI Prudential Life Insurance Company is a joint venture between ICICI Bank and Prudential plc. It was one of the first players to commence operations when the insurance industry was opened to the private sector in 2000. For FY09, the company garnered Rs. 15,356 crores of total premiums and has underwritten over 9 million policies since inception. The company has a network of 2,099 offices and 272,920 advisors. For the past eight years, ICICI Prudential has maintained its dominant position amongst life insurers in the country, with a wide range of flexible products that meet the needs of the Indian customer at every step in life. To know more about the company, please visit www.iciciprulife.com.