Major users of CRE services identify top considerations in selecting providers and rank Jones Lang LaSalle highest in every category.
Jones Lang LaSalle (NYSE:JLL) has been recognized as the best overall provider of corporate real estate services by the Watkins 2009 Survey of Corporate Real Estate Service Providers. Of the 19 providers evaluated by the largest users of commercial real estate services, Jones Lang LaSalle was rated #1 in every category, including delivery of results, adaptability of services, pricing, reputation and financial strength.
The survey, conducted every two years by the Watkins Research Group Inc., in a joint project with Flaspöhler Research Group, interviewed 204 corporate real estate (CRE) decision-makers from 182 companies, representing North America’s largest users of CRE services—including 59 Fortune 500 companies, 37 Financial Times Global 500 companies and eight government agencies.
Not only did Jones Lang LaSalle receive the highest overall rating among all firms, but it also was rated #1 for each of the 10 considerations respondents listed as most important in selecting CRE providers. These considerations, which were characterized as adding to clients’ bottom lines or demonstrating strong client orientation, are listed below in order of importance:
- Delivers results on time and within agreed-upon budget (JLL #1)
- Is business savvy (JLL #1)
- Adapts services to fit firm (JLL #1)
- Understands and avoids conflicts of interest (JLL #1)
- Has rational pricing (JLL #1)
- Has a strong reputation and is respected in the industry (JLL #1)
- Is financially strong (JLL #1)
- Has offices in all the major markets where needed (JLL #1)
- Monitors performance with metrics (JLL #1)
- Uses state-of-the-art technology (JLL #1)
“The Watkins survey is a clear indicator of what companies require and value,” said John Forrest , CEO of Jones Lang LaSalle’s Corporate Solutions business in Asia Pacific. “Real estate is often the third largest cost for many companies. Many are seeking to outsource these functions to reduce costs whilst maintaining similar or higher levels of service delivery.
“This recognition demonstrates that our continued investment in our global platform delivers in the areas that our clients consistently tell us they value – including quality service delivery, reputation for integrity and financial strength as a company.
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“Our ability to provide an integrated service means that we can streamline delivery and maximize cost efficiencies for our clients across all areas of corporate real estate. In Asia Pacific, this translates into consistent, high-quality service delivery across diverse markets. It also means that we can leverage global knowledge and best practice for clients locally.
“It is a combination of these things that enable us to maintain our position as a market leader in Asia Pacific. In fact, we are continuing to grow and in the first six months of 2009, we have expanded our portfolio under management by over 30 million sq ft with clients from the banking, technology, industrial and consumer goods industries,” said Mr Forrest.
About the Watkins Research Group Inc.
The WATKINS RESEARCH GROUP, INC. is a marketing research firm headquartered in Kansas City. Specializing in primary business-to-business research, the firm fields studies where the issues are more complex and/or the audiences more sophisticated. WRG is particularly regarded for gathering, analyzing and cogently presenting intelligence from very select audiences who represent the most sought after business in an industry. More at WatkinsResearchGroup.com.