Reliance BIG TV has scored another industry first by launching Service Camps in the Karnataka Circle to offer prospective subscribers the opportunity to witness the world class quality of services offered by BIG TV with a personal touch of the Reliance BIG TV customer after sales team. This day long camp will also enable “on the spot” solutions to its present subscriber base as part of its commitment to provide personalised customer care and service.
BIG TV service camps are essentially conducted to educate the present and prospective customers in Karnataka with “on the spot” demos testifying the ease of use of the product, and personal attention towards resolving any customer grievances.
Through this campaign Reliance BIG TV simultaneously aims to convey a visible and audible message to its retailers about the company’s resolve to be a responsible and dependable DTH player in the market.
These service camps will be conducted at Circle headquarters first and then in other locations progressively offering the interested customers of BIG TV to acquire instant connections with a hands on demo of the service by the Reliance BIG TV team.
About Reliance BIG TV’s After Sales Team:
BIG TV strengthens after sales focus with over 7000 professionally trained installers fully equipped with state of the art equipments spread across all over India to ensure the quickest installations and after sales support to its million plus customers backed by a world standard IT support and Customer Care set up capable of handling multi lingual interactions. BIG TV has established a team of skilled technical experts and installation executives thoroughly trained in the technical as well soft skills and customer care skills by professional trainers. BIG TV’s highly skilled team goes about setting up the all weather satellite signal dish professionally to ensure best picture quality. BIG TV has capacity of 15000 installations per day, possibly the worlds highest! Plans are afoot to enhance this even further to keep up with the increased sales numbers.
Reliance BIG TV DTH:
A wholly owned subsidiary of Reliance Communications, India’s largest integrated telecom service provider, offers India’s first fully Digital Home Entertainment Service using MPEG-4 platform, under BIG TV DTH brand. The world’s most advanced MPEG4 DTH technology platform enables BIG TV DTH to offer over 200 TV, Cinema and Audio channels, the highest by any other DTH operator in the country. With 32 exclusive movie channels in English, Hindi and Regional languages, BIG TV DTH offers a choice of 600 new movies every year, unmatched by any DTH or cable operator in the country.
The country’s largest on-ground infrastructure for a Home Entertainment created by TV DTH would enable the company to serve over 5 million new customers every year and will offer multiple price points and packaging BIG offers to suit needs of all customer segments. The state-of-the-art Customer Service mechanism is fully functional and ready to serve a minimum of 50,000 customers every day in 11 Indian languages. Available at launch at 1 lakh retail outlets across 6500 towns, over 2000 exclusive Reliance branded stores, BIG TV DTH is the largest retail rollout of a Home Entertainment Service in India. BIG TV DTH Toll Free Number: 1-800-200-9001; Website: www.BIGTV.co.in SMS BIGTV to 55454.