Though the 28-year-old singer did not attend the award ceremony, she sent her warm words to thank her fans, reported Billboard.
"Thank you for this award, I feel a bit bad winning it when the album's been out for so long," she said in a note, which was read by singer Robbie Williams.
"Hello again, I'm so sorry I'm not there. I'll be home soon and I can't wait. It's been a long year on the road and this makes me feel a little homesick- I can't wait for Wembley and then to get back to normal," she said in another message.
"We just got told about winning this beautiful BBC Artist of the Year award. Sorry we're not there, we are about to go on stage in Australia," they said in a video message.
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"Look at all those people and we love you and we are so grateful and we'll see you so soon. Thank you so much and goodbye."
British singer-songwriter Izzy Bizu received BBC's Introducing Artist of the Year award.
"I want to thank Radio 1 for everything basically. They've been intrinsic in our success with the Live Lounge," the lead singer Matty Healy said.
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