The New Delhi District Consumer Disputes Redressal Forum held the airline liable for paying the compensation, saying it was in the wrong for cancelling the tickets and not allowing them to board.
The forum also observed that due to this act of Air India, they had to buy two tickets on another airline at additional cost.
"We have considered the replies and found that opposite party 1 (Air India) is clearly in the wrong in cancellation of confirmed tickets and not allowing the complainant to board leading to purchase of two additional tickets by him besides inconvenience and difficulties faced by him at the airport by being kept waiting," a bench presided by C K Chaturvedi said.
In his complaint, Gupta had said that he had confirmed return tickets for him and his son to travel from Mumbai to Delhi, but when they reached the airport they were not allowed to board the flight.
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Despite an assurance to accommodate them on a later flight, Air India did not do so and kept them waiting at the airport, Gupta had alleged and added that as a result he had to buy tickets on another airline at a cost of Rs 15,040.
The forum, while taking note of the agent's reply, observed that Air India in its reply had not explained how the tickets got cancelled automatically.