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"With every release, we further enhance Aspect Via by not only offering features that cater to perfecting the omni-channel experience, but also by continually improving the operational ease for managing automated and agent assisted interactions, optimizing the workforce, measuring the service experience and streamlining our own customers' user experience," said Mike Bourke, SVP, Product Management, Aspect Software. "Aspect has developers, solution architects and product development specialists around the world, hyper-focused on building the most intelligent, extensible, and easy-to-use customer engagement platform on the market. We believe we've accomplished that goal and more."
"Aspect Via is a cloud-based, natively-designed, intelligent, extensible, complete omni-channel customer engagement platform. Delivered on Amazon Web Services (AWS), the solution helps engage & improve productivity of employees, as well as create seamless interactions with consumers," stated Manish Bajaj, RVP & Managing Director- India & Middle East, Aspect Software. "With features like Intelligent CX webchat or priority inbound callbacks, Aspect Via 18.1 enriches Customer Engagement. With streamlined QM and PM coaching, it seamlessly connects customer conversations to employees. The performance scorecard makes it highly analytic and intelligent. And with 508 compliance updates, it potentially is one of the most legally secured solution on cloud for enterprises. We look forward to bringing it to India market."
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