The airline had denied her permission to take the flight to London, saying her onwards journey to Kansas, USA from London did not show as confirmed in their system, due to which the woman had to purchase fresh tickets at a higher price.
The District Consumer Disputes Redressal Forum observed that the airline should have allowed her to fly up to London by which time her onward journey status could have been confirmed, as according to the UK law a person not holding UK visa can remain in its airport for up to 24 hours.
"If the system of opposite party (British Airways) failed to show onward confirmed journey, they could have allowed her to travel up to London. The status could have been confirmed by the time she had reached London.
"Instead it did not allow her boarding under the pretext that the rules did not permit them to carry a passenger holding no visa for UK, but admit that they can do so as per law for 24 hours of such a passenger