The subsidiary of DHL eCommerce implemented the payment collection which enables couriers in India to collect cash-on-delivery (COD) payments through mobile Point of Sale devices and 15 different secure digital wallet options instead of physical cash.
The system, which was rolled out when the Indian government demonetised old currency notes of 500 and 1,000, enabled delivery staff to not only continue but significantly increase collection of COD payments, saving them more than 29 man-months between October 2016 and February 2017.
"Given the significant impact of the demonetisation on COD throughout India, the system's success highlights how merchants can maintain sales and differentiate themselves by bringing traditional delivery processes into the digital era," he said.
"We continue to explore the possibilities of technologies like robotics, electric vehicles, and data analytics for next-generation logistics, developing them into practical applications that businesses can use to improve their performance," Pang Mei Yee, Vice President, Innovation, Solution Delivery & Service Management, Asia Pacific, DHL.
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Other highlights of DHL Asia Pacific Innovation Day included keynote sessions on artificial intelligence, electric vehicles, and new models for innovation being applied in Asia's cities.
Supply chain optimisation platforms, digital payment and robotics and unmanned aerial solutions were amongst the inventions which took centre stage at the Innovation Day.
It showcased some of the latest trends and technologies shaping the logistics industry, awarding projects that have already applied these ideas to real-world challenges.
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