Praja Foundation, a voluntary organisation, had conducted a survey in 2013 which revealed that as far as civic issues are concerned, Mumbaikars are most concerned about the condition of roads, followed by the problems relating to drainage and solid waste management.
"The Brihanmumbai Municipal Corporation (BMC) in 2013 received as many as 42,287 complaints on roads, followed by 12,708 complaints on drainage and 5,519 on solid waste management. These were the top three complaints made by the citizens to the civic body," Milind Mhaske, project director at Praja told reporters here.
Complaints on roads have increased by 41.1 per cent, while the drainage complaints decreased by 21.5 per cent in 2013. Complaints related to water supply have also decreased by 2.3 per cent in 2013.
Of the 65,913 complaints registered under Central Complaint Registration System (CCRS) analysed by Praja, the civic body managed to close only 44 per cent of the complaints in 2013, Mhaske said.
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According to Mhaske, a new pothole-tracking system developed by the MCGM enables people to register a complaint through a mobile app.
He also informed that the corporators from 227 electoral wards in Mumbai had asked only 141 questions related to roads in ward committee meetings, while the maximum number of questions asked by them were about renaming of roads.