The facility, which will be part of BSE Electronic Filing System (BEFS), would be implemented from February 2.
"In an endeavour to continuously improve the process of redressal of investor complaints against the trading members, the exchange has introduced a separate module in the present BEFS for communicating with the members exclusively for investor complaints," BSE said in a statement today.
"With the introduction of this facility, the process of seeking clarification from members, through email, will be discontinued," it added.
The trading members would receive the investor complaints from the exchange under an option 'Complaint Management' which is newly introduced in BEFS main screen.
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According to BSE, members would be required to furnish their replies or clarifications on the complaints to the exchange, through the module by attaching the scanned copies of the documents.
"As such, the system of sending complaints to members and receiving their replies in physical mode will be discontinued," BSE said.
"The closed status should not be construed as closure of complaint," it added.