The comments came against the backdrop of Competition Appellate Tribunal recently saying that two Commission members signing an order without being present for hearing amounts to "flagrant violation of the basics of natural justice".
"The members look at written submissions which are equally important in addition to the oral submissions. We don't think there is any great miscarriage of justice but we respect the judgement and we will try to adhere to it more strictly in the future," Chawla, who is the Chairman of Competition Commission of India (CCI), told reporters here.
"But it is also a fact that hearings go over a long period of time. They are not essentially related to one particular day, it is possible that on some day some member may not be present," Chawla said.
Compat had made the observation while passing an order on an appeal filed by All India Organisation of Chemists and Druggists against a CCI ruling.
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"It deserves to be mentioned that two of the five members who signed the impugned order had joined the Commission after more than 1-1/2 months of the date of hearing.
Meanwhile, on the net neutrality issue, Chawla said it is a policy issue which the telecom regulator is looking into.
About alleged cartelisation by airlines in fixing airfares, Chawla said CCI has again started investigating the matter after receiving some fresh complaints. In previous investigations, the regulator had not found anything adverse, he added.
When asked about the e-commerce space, he said if a large e-commerce company is abusing its dominance to crush competition, there could be a case. If it is also adopting predatory pricing, which also arises out of competition, there is a case, he added.
Recently, the Commission had rejected allegations of unfair business practices against five online retail majors -- Flipkart, Snapdeal, Amazon, Jabong and Myntra -- as it did not find any prima facie evidence of violations.