The suggestions/observations received from the passengers during the month-long feedback survey, to be carried out at Delhi, Mumbai, Chennai, Bangalore, Kolkata, Hyderabad, Cochin and Guwahati airports from tomorrow, will be analysed and worked upon to improve the services, CISF said in a release.
Raised in 1969, the CISF (Central Industrial Security Force), country's premier multi-skilled security agency, currently provides security cover to key establishments, such as nuclear installations, space establishments, airports, seaports, power plants, sensitive government buildings, among others.
Apart from four parameters - feeling of being safe and secure, waiting time at security inspection, thoroughness of security inspection and courtesy and attitude to help, response of various passenger-centric initiative, such as removal of baggage tag stamping at the airports has also been included in the questionnaire, it said.
This is the first time in last four years that the CISF is conducting such a survey. In the survey carried out in 2013 across the 59 airports under CISF security cover, the overall rating had stood at 4.49 out of 5 points on four parameters.
Also Read
The CISF has set up at all the eight airports to evaluate the survey, it said adding these survey reports will then be scrutinised by airport sector headquarters for taking further action.
It will also identify problems faced by travellers and possible solutions to them, it added.
Last year, in a survey conducted by the Airport Service Quality (ASQ), the security of Delhi Airport was adjudged best than the other international airports, such as Dallas, Heathrow, Paris and Dubai.
Disclaimer: No Business Standard Journalist was involved in creation of this content