In a government resolution (GR) issued by state Urban Development department yesterday, municipal corporations have been asked to make available a toll free number, dedicated website, text message or telephone receiving system to register all complaints related to bad roads, footpaths and path holes.
The state government has also asked the civic bodies to take cognisance of complaints filed by residents through the corporation's website or through their cell phones and stipulate a time frame in which their complaints would be addressed.
"We have also asked corporations to upload on the website and in a local newspaper the mechanism through which roads, footpaths and path holes have been rectified," the official added.
The official said that the civic bodies have also been asked to use modern scientific technique to repair roads, so that they do not get damaged frequently.