Customers in large numbers gathered outside the main Idea office in Kochi questioning the delay in restoring connectivity.
Later in the evening the service provider's PR firm emailed a statement to the media, saying it has managed to resolve the problem and network was restored. "We at Idea constantly endeavour to ensure seamless connectivity for our customers, however at times due unavoidable circumstances, connectivity can be hampered. We regret the inconvenience caused to our customers," it said.