In May, Chief Minister Arvind Kejriwal had directed all his ministers and officers to meet the people, without prior appointments, from 10 am to 11 am at their respective offices from Monday to Friday.
The administrative reforms department has now issued a circular, saying a number of complaints were received that the officers are not conducting the public hearings, despite the chief minister's directions.
"All the principal secretaries, secretaries and HoDs are requested to ensure that all the officers remain available for the public hearings from 10 am to 11 am," the department said.
"A daily status report is being sent to the HoDs concerned through mail as well as by post, asking for action- taken reports for the absence of officers within three days through return mail.
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Kejriwal's direction to the ministers and officers had come following complaints to the AAP ministers, including himself, that officers were not accessible to the people.
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