The control room has been set up by the Information and Broadcasting Ministry from October 15 with a toll free number 18001804343.
"The control room will function on all days, including holidays, from 8 am to 10 pm to address and clarify various queries relating to acquisition of set top boxes, various schemes of purchase of STBs, package rates offered by MSOs etc," said an I&B statement.
Representatives of five national level MSOs namely DEN, In Cable, Hathway, Digi Cable, and Siti Cable are also available in the control room during this period to address any specific queries relating to their respective networks/services, the statement said.