Holding a meeting collectively with 77 secretaries and senior officers of all the ministries and departments here, he asked them to approach him directly through phone or email to give suggestions or seek his intervention to resolve any issues.
During the marathon two-and-a-half hour meeting, Modi "listened extensively" to the top bureaucrats and empathized with their sentiments while noting their anguish in not being able to realize their true potential because of "circumstances", an official statement said after the first such meeting in eight years.
He said that "there may be rules and processes which have become outdated, and instead of serving the process of governance, they are leading to avoidable confusion" and stressed upon the need to "identify and do away with such archaic rules and procedures".
Promising to be accessible to all officers, he encouraged them to approach him with their "inputs and ideas".
He also "encouraged the officers to take decisions and assured them that he would stand by them," the statement said.