/ -- With the country going into a lockdown, Exotel, Asia's largest cloud telephony platform, has worked with several organisations over the last few weeks to move their customer call center to the cloud.
With the COVID-19 outbreak, businesses have embraced remote working as a way to contain the pandemic. This has particularly impacted their customer facing teams like sales and support since they traditionally are not remote functions.
Over the last few days, Exotel has worked with banks, broking firms, fintech companies, education startups, NGO, BPOs, etc. to move their call centers to the cloud. Even in the case of organisations that relied on on-premise solutions, the transition was done quickly and with minimal to no-disruption.
Zerodha, India's largest stock broking firm, wanted to move their customer support operations to the cloud to enable their employees to work remotely. With Exotel, they were able to complete this transition in less than 3 hours. Speaking about this, Hanan Delvi, Head of Client Relations, Zerodha, said, "Stock broking is not an easy business to run as it is, but when the environment changes like it has recently, it gets quite challenging. We needed to move to a distributed workforce instantly to continue to serve our customers and Exotel made it really easy to transition."
Speaking about this, Shivakumar Ganesan, CEO, Exotel, said, "Exotel is the vision with which Exotel was conceived. We wanted to enable every organisation to run a virtual distributed call center at scale. We are happy to help large organisations enforce their BCP and contain the pandemic by helping organisations put their employees first and helping them work from the safety of their homes."
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