Besides, the government is fine tuning the mechanism for redressal of grievances and complaints, Minister of State for Civil Aviation Mahesh Sharma informed the Rajya Sabha today.
There was a scuffle between some employees of the Airports Authority of India (AAI) and Central Industrial Security Force (CISF) at Calicut airport on the night of June 10 in which one CISF head constable died due to a bullet injury.
"Kerala police has registered four cases and has arrested 14 officials of AAI and 13 personnel of CISF," Sharma said in a written reply.
To prevent such incidents in the future, he said that various steps are being taken including "installation of adequate number of CCTV cameras and identification and rectification of blind spots in its coverage".
Also Read
The Minister also said that directions to hold regular need-based as well as the mandatory monthly meetings of Airport Security Committee have been reiterated to "create harmony amongst the various agencies in airports for smooth operations of air services".
According to Sharma, suitable directions have been issued by the Directorate General of Civil Aviation (DGCA) to strengthen customer service skills at airports for having a passenger-friendly approach.
Among others, "CISF personnel are also sensitised towards courteous and polite behaviour with passengers," he added.