Govt honours depts for quick disposal of public grievances

School Education and Literacy department has been awarded for disposing most of the over 2,000 complaints received by it during the last quarter.
Union Minister Jitendra Singh today awarded the certificates of appreciation to the ministries or departments based on their performance in an online Centralised Public Grievance Redress and Monitoring System (CPGRAMS).
The awards were given in three categories based on the number of grievances received by them. The Department of School Education and Literacy has been awarded for disposing over 2,000 grievances during January and March this year.
Whereas, the Department of Financial Services (including banking division and insurance) has been awarded for disposing most of the over 2,000 complaints received by it during October-December 2015, a press release issued by Personnel Ministry said.

Besides them, the departments of Consumer Affairs, and Ministry of Skill Development and Entrepreneurship was awarded for disposing maximum of over 300 and less than 2000 complaints received by them during last quarter and Oct-Dec, 2015, respectively.
The Department of Official Language was awarded in the category of the organisations receiving upto 300 grievances in the quarter ending March this year. The Department of Land Resources was awarded for disposing most of the grievances (under 300 complaints category) received during October-December, 2015, it said.

Singh, Minister of State for Personnel, Public grievances and Pensions, said the number of grievances received have increased in the last two years.

Singh said that he himself and the senior officers of
Department of Administrative Reforms and Public Grievances have been personally calling the citizens whose grievances have been redressed.
"These calls are made at random to the citizens to take feedback from them and to ascertain their satisfaction level," the Minister said.
The aim of the government is to have 'minimum government and maximum governance' with citizen centric approach.
Accordingly, an attempt to put in place a mechanism to make all grievances count is by encouraging all ministries and departments to view public grievances with utmost importance and give effective and speedy redress, he said.

"Award Scheme is expected to bring a sense of competitiveness in ministries or departments to address public grievances," Singh said.
The CPGRAMS is an online web enabled application to facilitate speedy redress of public grievances as it allows for online lodging and status tracking of grievances by the citizens.
"There has been a five-fold jump in public grievances to 10 lakh complaints in 2015-16 over previous year. With continuous monitoring a record disposal of 95 per cent has been achieved," the release said.