The project was envisaged after taking insights from a government study which highlighted inconvenience faced by citizens in exercising their rights to information.
According to an official of the Department of Personnel and Training (DoPT), the RTI Call Centre and Portal Project is aimed at improving access for illiterate and rural citizens with the help of information and communication technology.
The DoPT, which act as the nodal department of the government responsible for providing administrative support for implementation of RTI Act, today issued a request for proposal for its ambitious project.
As per the proposal, a selected agency will set up, operate and maintain RTI call centre to facilitate voice calls, SMS and Inter Voice Response System managed calls; develop, implement and maintain RTI portal, provisioning of data centre