Khadamat Integrated Solutions Pvt Ltd, the sole facilitator authorised by the Kuwait government for medical examinations and screening facilities for Indian citizens planning to visit the country, had stopped the services here in May last in the wake of protests from various quarters over "excessive" fee charged.
The screening services at the Kochi branch were resumed last month. It was also offering the services in Mumbai, Delhi and Hyderabad.
The company acted in "good faith" in coordination with the Kerala Government to resume operations for the convenience of the people of Kerala, Adel Nasser Al-Jumhour, Foreign Projects Coordinator, Public Services Company, told reporters here.
By conducting the medical examination at Khadamat, the expatriates were guaranteed various benefits. Moreover, they are assured a secure and transparent process with no hidden or unexplained costs, he said.
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"In case of medical failure, the applicant will get full refund of the fees paid. And in case of suspected failure, applicant will be re-tested free of charge for most cases," he said.
The company said if a person was found medically unfit in Kuwait on arrival, Khadamat would refund the fee and also will fly them back and pay any associated costs of relocation.