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Human-sounding Google Assistant sparks ethics questions

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AFP San Francisco
Last Updated : May 10 2018 | 9:35 AM IST

The new Google digital assistant converses so naturally it may seem like a real person.

The unveiling of the natural-sounding robo-assistant by the tech giant this week wowed some observers, but left others fretting over the ethics of how the human-seeming software might be used.

Google chief Sundar Pichai played a recording of the Google Assistant independently calling a hair salon and a restaurant to make bookings -- interacting with staff who evidently didn't realise they were dealing with artificial intelligence software, rather than a real customer.

Tell the Google Assistant to book a table for four at 6 pm, it tends to the phone call in a human-sounding voice complete with "speech disfluencies" such as "ums" and "uhs."

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First Published: May 10 2018 | 9:35 AM IST

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