"We are the first domestic and one of the few global banks to adopt 'Software Robotics' in our operations. We are already using it in 200 processes which represent 10 per cent of our overall transactions," managing director and chief executive Chanda Kochhar told reporters here.
She said the second largest lender is targeting to increase the number of processes to 500 by the end of the current fiscal, and do 20 per cent of the overall non-digital transactions using automation.
Kochhar said the cost to income ratio has come down to 35 per cent from 40 per cent three years ago.
She also declined to share investment details for the 'software robotics' solutions, which have been jointly developed by internal team and external vendors.
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At present, the solutions have been introduced in processes in the retail banking, agro business, trade and forex, treasury and HR functions.
Kochhar, however, clarified that the bank will continue to hire people as well and added that top global banks such as UBS have deployed similar solutions.
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