Indicate future steps to make banking services user friendly for visually impaired: HC to RBI

The Delhi High Court Tuesday asked the Centre and the RBI as to what steps they intend to take in future to make ATMs, online banking services and currency notes of Rs 50 and lower denominations, more user friendly for the visually impaired.

A bench of Chief Justice D N Patel and Justice C Hari Shankar directed the Reserve Bank of India (RBI) to file an affidavit through its Deputy Governor on how they were going to make currency notes of Rs 50 and lower values easily identifiable by the visually impaired.

It posed the query after RBI said that notes of Rs 100 and higher denomination were identifiable by touch, but not the ones of lower denominations.

RBI said the smaller denominations can be identified by their smaller dimensions.

The court however did not agree with the submission and asked as to how a visually impaired person was expected to measure dimensions of a note when making transactions.

RBI also told the bench that it was in the process of developing a mobile phone app to identify the currency notes. The court questioned the move by asking, "will you also provide the visually impaired persons a mobile phone free of cost along with every Rs 10 currency note?"