Airports Authority of India (AAI) conducts survey ofall the airports once in six months through an externalagency. The performances of all the airports are rated on the basis of overall customer satisfaction.
In the latest survey pertaining to the half year ended December last year, MIA secured 4.72 points out of 5.
Airport Director J T Radhakrishna said in a release here that the rating reflects giant strides made by MIA in the segments of passenger handling and customer satisfaction.
The survey covers areas like achievement of the airport, performance of staff, facilities, customs andimmigration facilities and safety, the release said.