The East District Consumer Disputes Redressal Forum observed that though Shanti Mukund Hospital claims to be well equipped, it has no infrastructure to deal with emergency cases of neurosurgery or neurology.
The forum held the hospital responsible for medical malpractice in delayed diagnosis of the neurological condition of a computer science student.
It noted that three valuable hours were lost before the patient was first examined and that he was taken to the diagnostic centre almost 20 hours after hospitalisation.
"They (hospital) have no business to admit such patient and play with his life. Had they referred him in time to some other hospital, may be his condition may not have further deteriorated and he would have recovered early...," a bench presided by N A Zaidi said.
"We hold the Chairman, the Director and the Medical Superintendent of the hospital responsible for medical malpractice," the bench said, and directed them to pay Rs one lakh to the patient.