The Delhi State Consumer Disputes Redressal Commission said the deficiency of service on the part of the airline stands established.
"We are satisfied that there has been deficiency on the part of opposite party-2 (Aeromexico Airlines) in misplacing of the bag as they have not properly handled the movement of the bag on its receipt from opposition party-I (British Airways) at Miami," a bench comprising judicial member O P Gupta and member Anil Srivastava said.
The consumer panel asked the airline to refund the amount spent by Delhi-resident Chander Mohan Lall during his journey, along with the compensation of Rs 5 lakh.
According to the complaint, Lall had boarded the British Airways flight on November 5, 2011 from New Delhi to Miami for attending an international conference there.
Also Read
The British Airways denied any negligence or deficiency in its service, saying its staffers had handed over the bag to the Aeromexico Airlines staff properly.
The Aeromexico Airlines objected to the allegations, saying the consumer commission in India cannot issue any direction to it since it has no office here.
The state panel dismissed this contention and said that the tickets were purchased through an agency in New Delhi and it was sufficient to establish the place where the cause of action arose.
Disclaimer: No Business Standard Journalist was involved in creation of this content