"There are thousands of units in place and it is difficult to resolve the matter at every level and hence we are working on putting up a new mechanism," a top defence official said.
The defence official was responding to queries on a series of social media posts done by security personnel on the problems faced by them.
Earlier in the day Army Chief Gen Bipin Rawat addressing the Army Day celebrations here said soldiers who take to social media to air their grievances could be punished as their act is "akin to crime" and lowers the morale of those guarding the frontiers of the country.
Rawat's remarks came amid a raging controversy after an army man posted a video on social media criticising the use of soldiers as 'sahayaks' of the officers.
The army man's video came after similar acts by a jawan each of BSF and CRP.
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