A conclave was specifically organised by the government for the purpose here with the theme of 'Sampark, Samanvya evam Samvad' (Connect, Coordinate and Communicate).
At the meet, the officers were given copies of "My Autobiography" --the second autobiography of Alex Ferguson, a former Scottish football manager and player who successfully managed Manchester United from 1986 to 2013 as part of their reorientation exercise.
Goyal asked the officers to "give people the confidence that we are responsive to their needs, we are concerned about their problems and we will act judiciously, in a transparent manner".
He said the concerns of the people should be addressed "in a polite, decent and very caring fashion" so that people start looking up at "you as a role model of good governance".
Chetan Bhagat, author of popular novels like 2 states and Five Point Someone who was roped in by the Government to give the bureaucrats a pep talk, narrated some anecdotes and gave suggestions to motivate them.