Myntra has struck master distribution and management rights deals with brands like Mango and Esprit to help them build an omni-channel (offline and online) presence in India.
"I want to make sure the customer experience is the same both online and offline. As we do more of this, we create a platform that can go across brands," Ananth Narayanan, CEO of Myntra and Jabong, told PTI.
Another aspect where the strategy helps is in faster delivery and reaching out to new customers, he added.
Narayanan cited the example of Roadster brand, which has a retail store in Bengaluru. He said the online sale of the brand increased after the brick-and-mortar store opened up.
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Myntra -- which already sells Mango brand of apparel on its platform -- today said it has set up the first Mango store in Delhi with four other stores slated to come up in cities like Mumbai and Kolkata before the end of the year.
"The new store is equipped with advanced technology to provide a seamless shopping experience for customers in India. All Mango stores in the country will feature integrated inventory and the concept of 'Endless Aisle' and they can have goods from other stores delivered to their doorstep," Mango Executive Vice President Daniel Lopez said.
Narayanan said Myntra, in the next 3-6 months, will work on bringing in facilities like pickup from the stores, easy returns at the store for online purchases, among others.
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