The New Delhi District Consumer Disputes Redressal Forum, presided by C K Chaturvedi, asked the sweets' firm to pay Rs 95,920 to Monika K Sapra.
"We hold OP (firm) guilty of deficiency in supplying inferior quality of ladoos which were rancid and not safe for human use," the forum said.
"We direct OP to return Rs 25,920 price of ladoos... Pay Rs 50,000 for deficiency, embarrassment and loss of reputation faced before invitees and hurting her sentiments... Pay Rs 20,000 as litigation expenses," it said.
However, the sweet items which were delivered, were foul smelling and had bitter taste and, thereafter, she approached the firm, she said.
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On getting no response from firm, she independently submitted a packet of packed ladoos to laboratory and obtained report, which showed rancidity and not safe for use, she said.
She said she had served legal notice demanding return of money, compensation for loss of reputation and embarrassment and litigation etc, which was rejected and, thereafter, she approached the forum.
"The OP has tried to take unfair advantage by sending a fresh ladoo to Department (Food Laboratory), rather than agreeing to the poor quality supply, and solving the matter," it said.
The forum added that the firm had indulged in unfair practices by first not agreeing to report of laboratory obtained by Sapra and further avoided mediation opportunity which forced the complainant to approach it.
In its order, the forum rejected the fresh report of Food Department, obtained by the firm.