The National Consumer Disputes Redressal Commission (NCDRC), presided by Justice V B Gupta, asked Cholamandalam MS General Insurance Company Ltd to pay Rs 7,50,488 to Delhi resident Abhijat Saini.
The state commission had upheld a district forum's order by which the firm was asked to pay the money to Saini.
"...There is nothing on record to show that petitioners (firm and its official) took any initiative for taking any criminal proceedings against respondent no.2 (agent), when it came to their knowledge that the cover note was forged one.
It noted that there was nothing on record to show that the firm had cancelled the cover note or took any other legal steps in this regard.
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Regarding firm's contention that there was a delay on the part of Saini in informing it about the accident, the NCDRC said noted that it was an admitted fact that he had immediately informed police about the accident.