"Based upon RTI application filed by Prashant Ashok Burge, Belgaum during March, 2013 regarding collection of excess user fee rate for car/jeep/van (LMV) for one way and return trip at Hattargi user fee plaza on Belgaum to Maharashtra border, stretch of NH-4, NHAI investigated into the matter," it said in a statement.
It was observed that the user fee was being charged at Rs 20 and Rs 40 whereas it should have been Rs 15 and Rs 35, respectively, it added.
"Besides, as a corrective measure, notice boards came up on all toll booths, displaying that the excess user fee of Rs 5 can be collected by the passengers, after producing proof of identification and excess fee charged," it said.
NHAI said it appreciated the fact that the complainant has raised a very pertinent and an important issue involving public interest through his RTI application, which has been promptly redressed by the public authority.