Reviewing the operations over the last one year, it was observed that a large number of applicants were not turning up at the PSKs despite taking appointment.
"This was not only resulting in lesser utilisation of processing capacity of the PSK but was also causing denial of appointments for other genuine applicants," an official statement said.
To resolve the issue of non-availability of appointments and to reduce no-shows of applicants, the External Affairs Ministry has launched online payment system for booking appointments, the statement added.