Roger Federer was among dozens of players kept off court by rain on a chilly Wednesday at the Italian Open as organisers refused to provide refunds in case of a total washout.
The policy promises to create ill-will after officials last weekend doubled the price of Wednesday tickets after Federer's late decision to play in Rome.
"If a session is postponed or cancelled due to weather or acts beyond our control, the Tournament Committee will attempt to accommodate the ticket holder at a subsequent session," the website statement read.
"In the event of rain during play the Committee will determine whether a session is completed. However, no refunds will be given."