"A problem that has emerged in recent years and recent scandals is the fact that evaluation has been outsourced. Loan evaluation is so central to banking, it is impossible to outsource. We need better project evaluation through improved internal skills, not through intermediaries," he said addressing bankers here.
Rajan, who has declared that containing the high NPAs is one of his top priorities, suggested that the recent case involving the arrest of state-run Syndicate Bank chief S K Jain in a bribe-for-loans scam can be traced to "malfeasance".
The governor said on a critical issue like evaluating loan proposals, bankers need to get their act together and be more professional in their approach. "We have to move towards engaged, informed banking and not get internal jobs done by engaging outside intermediaries."
Bad assets rose to 4.2 per cent for the banking system, led by Government lenders, in the April-June quarter, as per the data collated by rating agency Icra. Last fiscal it stood at 3.9 per cent.
"We have to make sure that we don't give so much forbearance that we really don't know whether the asset is functioning or not...It creates enormous ever-greening and the end result is that bank balance-sheets have no meaning.
"The true answer over time is to raise more capital, to tide over the capital crunch of banks which have been getting depleted over the years," he added.