Reliance Jio Infocomm (RJIL), a unit of Reliance Industries, said absence of incumbent operators to provide it points of inter-connection (PoIs) -- connection between their facilities, equipment and network -- led to unusually high call failures during its beta run.
The Mukesh Ambani-run firm on August 12 wrote to Trai Chairman R S Sharma saying the dominant operators under the aegis of COAI has "categorically mentioned that its member operators (which incidentally include Bharti Airtel, Vodafone and Idea) shall not be expected to provide PoIs to RJIL during the test trials".
The licence agreement provides for obligation of the licensee to provide inter-connection facilities to other licensees.
"It may be pertinent to note that the obligation of a licensee to provide PoIs is absolute and not contingent on any other factors, including any traffic imbalance or the licensee not having announced commercial launch," said RJIL, which since December has been doing test runs for its pan-India high-speed 4G network in preparation of a commercial launch.
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The company said it is following payment terms for such inter-connection and inter-connection usage charge (IUC) set by Trai in respect to test users.
"The current number of PoIs provided or being provided to RJIL are far from adequate and this is more than evident from the fact that the current call failure rate is in excess of 65 per cent, resulting in more than 1.6 crore call failures per day between RJIL and the networks of Bharti Airtel, Vodafone and Idea," it said.
Reliance Jio submitted that there was no legal or any other basis for the operators to deny or even delay the provisioning of PoIs for inter-connection.
It asked Trai to immediately direct the operators, including members of COAI, to provide PoIs to Reliance Jio without any demur or delay.
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"We have requested DoT and TRAI to clarify the matter of Test versus Commercial service and have indicated our members are ready to provide bandwidth once this issue is settled. We have not mentioned anything about going legal and this is not contemplated," COAI Director General Rajan Mathews said.