A Securities and Exchange Board of India (Sebi) probe found that the firm did not obtain SCORES authentication even after repeated reminders and also failed to redress 14 pending investor grievances in due time.
The probe also found that the investor complaints were pending unresolved since 1997.
"Failure to redress investor grievances by a listed company adversely affects the confidence of investors in the securities market," Sebi's Whole-time Member Rajeev Kumar Agarwal said in an order.
Launched in June 2011, SCORES provides a centralised database of all investor complaints. Online forwarding of complaints to the listed companies concerned and upload of their action taken reports are done through this mechanism.
It also helps investors view, track and follow up the action taken on their grievances. The online redressal system has significantly helped in reducing the processing time of complaints.