The incident happened at around 4.30 PM when part of an OHE between the two stations broke, a metro official said. Thereafter trains ran on a single line on that stretch till around 7 PM when services were restored after repairing of the damaged portion.
Operations suffered a hit due to bunching of trains across the 50-km-long corridor (Line 3/4), which connects Dwarka to Vaishali and Noida City Centre. Several trains came to a standstill, stranding passengers.
When asked, a senior DMRC official said that directions were given not to penalise genuine excess time cases. The official also urged passengers to approach the customer care centres or public complaints officers with their grievances.
"Train services on Line 3 was affected due to OHE breakdown between Subhash Nagar and Tilak Nagar station of Up Line (Going from Noida towards Dwarka) around 4.35 PM.
The official said that the reason behind the snapping of the wire, coming as it does on a corridor which has earned the notoriety of being snag-prone due to a series of disruptions over the years, was being looked into.