In his new role, Sood will be responsible for streamlining the company's customer service operations to deliver world-class experience to customers.
With 25 years of experience, Sood has worked with American Express and Bharti Airtel.
"Jayant's deep understanding of customer service best practices across diverse geographies will help us drive successful consumer engagements focussing on loyalty, satisfaction and retention," Snapdeal co-founder Rohit Bansal said.
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Concentrix India launches 2 contact centres for Axis Bank * Concentrix today said it has launched two new contact centres in Hyderabad and Bangalore as part of its relationship with Axis Bank.
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Accenture,top Asian banks open application for innovation lab * Consulting firm Accenture and a group of 10 financial institutions, including Bank of America Merrill Lynch, China Construction Bank (Asia), Credit Suisse, HSBC, JP Morgan, Morgan Stanley and UBS, have called in applications for FinTech Innovation Lab Asia-Pacific.
The 12-week programme helps early- and growth-stage financial technology innovators accelerate product development and gain exposure to top-level financial industry executives, a statement said.
Applications will be accepted through May 31.