The Director General (DG) office carries out detailed probes into cases referred by the CCI, where the latter finds prima facie evidence of competition norm violations.
Stating that office of the DG is supposed to be Competition Commission of India's (CCI) "eyes and ears", Chawla said there has to be a balance between quality and speed as neither can be sacrificed.
He further said there are problems in terms of staffing and number of people who are available at the DG's office "partly because the architecture that the government has approved for that office is that all people there will be on deputation".
The staff at the DG's office are sort of professionally delinked from the Commission, though they are administratively under the regulator. "It is for a good reason that they should be at an arm's length when they do their investigation and we should not guide them," he added.
More From This Section
"So there is an element of drift which comes into the investigation and the kind of institutional strengthening or institutional memory is not something which can be achieved there in a big way," the CCI chief said.
According to him, investigations take time due to staff shortage and on account of stakeholders making things difficult for the DG office to carry out probes.
"Because they are short of staff and because stakeholders make things difficult for them, the investigation takes time also. Both in terms of quality and quantity, the speed, there have been issues.
The CCI chief also stressed that investigations by the DG should not take too long as that would result in the whole objective of filing a complaint getting lost.
In recent times, the CCI has been receiving more number of complaints and quite a few have been referred to the DG for detailed investigations.