According to him, what distinguishes one organisation from another is its culture - its people. The best processes and training programmes in the world will not succeed, unless organisations nurture the skills, loyalty and passion of the people who make up their workforce - from the C-suite to the shop floor.
Chowdhury has come up with a book "The Difference: When Good Enough Isn't Good Enough", published by Penguin Random House, in which he cites examples from his own life and career to illustrate why having a "caring mindset" is essential for both personal and professional success.
Chowdhury says his book is aimed at overcoming a fallacy that many people, in today's hectic, demanding times, have succumbed to - that good enough is good enough.
"While the ideas in this book emerged from my personal experience, and my experiences in the field of quality improvement, its lessons are universal. I believe they apply to everyone, both in their business careers and in their lives outside of work," he says.
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The book is written for students, stay-at-home parents, shopkeepers, public servants, teachers - anyone who wants to make a difference in their organisation and in their lives, he says.
"I believe that when you practice the four aspects of a caring mindset, you will inspire others to do so as well, and ultimately help to create a STAR culture throughout your organisation and community.
"Practice them until your caring mindset has no off switch. Own them - make them yours. When you do, you will inspire everyone around you to do the same. The principles, after all, are contagious. You can be the difference," he suggests.
Disclaimer: No Business Standard Journalist was involved in creation of this content