The number of blank calls being received on '112', which was on trial run, along with '100' were coming up to 72,000 everyday.
Before the trial run began, the PCR unit used to receive around 27,000 calls daily with around 40 per cent of them being blank calls on 100.
After the trial run that began in October, the PCR unit was grappling with almost seven times the number of blank calls that it received earlier.
In order to find a solution to the problem of blank calls, Delhi Police has even prepared a list of callers who "harass" the control room personnel with repeated calls and has shared it with the Department of Telecommunications (DoT) and DCPs of the districts concerned.
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The PCR unit has identified a few callers who have dialled '100' or '112' around 70 times or more, traced their addresses and shared the details with the concerned DCPs.
"On the phone's keypad, '1' and '2' are next to each other. Many a times, people dial '112' by mistake due to this. In the last one month, we have heard this from many callers," the officer had said.
Blank calls delay the response time of the PCR to genuine calls and cause congestion in the phone lines, according to officers.
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