G C Agrawal, General Manager, Western Railway, had taken a very serious note of the incident and ordered a high-level inquiry against the catering firm Sunshine Caterers. A fine of Rs 5 lakh had also been imposed on the caterer, an official statement from the Railways said.
According to a Railway Protection Force (RPF) official, Pradip Gupta (48) and his wife were travelling by the 12910 Hazrat Nizamuddin-Bandra Garib Rath Express. At around 10.10 PM last Sunday, after the train left Kota Junction, Gupta asked for a bottle of water.
Taking offence, the staff called his colleagues and they allegedly thrashed Gupta. His wife also suffered injuries when she tried intervene.
"It was really horrible being beaten up by those people who were supposed to serve us. Not a single co-passenger came to our rescue," Gupta told PTI.
After the incident the accused pulled the alarm chain and got down between Kota and Ratlam stations, he said.